What happens after my order has been shipped?Updated an hour ago

Once your order has been shipped, you'll receive a shipping confirmation email with a tracking link so you can follow your delivery.

How can I track my order?

Your shipping confirmation email contains a tracking link provided by the carrier. You can use this link to check the latest status of your shipment and the estimated delivery date.

Please note that it can take up to 24 hours after receiving your shipping confirmation before the tracking information becomes active.

What happens if I'm not home?

What happens after an unsuccessful delivery attempt depends on the carrier and shipping service used.

Depending on the delivery service, the courier may attempt delivery again, deliver your parcel to a nearby pickup point or, where permitted, leave it with a neighbour.

We recommend checking your tracking information for the latest delivery status and any available delivery instructions.

What if my delivery is delayed?

The tracking information provided by the carrier is the best place to check the current status of your shipment.

Delivery delays can occasionally occur due to circumstances outside our control, such as carrier delays, customs processing, busy periods, severe weather or public holidays.

If your tracking has not updated for an extended period or your parcel appears to be significantly delayed, please contact our customer support team and we'll be happy to help.

Please note

Any delivery date or delivery time shown in your tracking information is an estimate only. Estimated delivery times are not guaranteed and no rights can be derived from them.