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What is your returns policy?Updated 9 days ago

Our returns policy can be summarized in the following points:

Damaged Product:
If you wish to return a defective product, we kindly ask you to use our simple online return form.

 Please note:
- be aware of any Customs fees or import duties, for more information see our country disclaimer


Please carry out the following steps:
1. Please go to our online returns page, fill in the fields, and click on 'Continue' to verify your order.
2. On the next page you will see an overview of your contact information. Here you can click on 'Continue' to Select your shipping method.
3. Select a shipping method you prefer. Click on ‘Continue’ to select your Payment method.

4. Your return has been created and you should have received a confirmation email with the return instructions.  


Done! Now what?

Once you have sent in your request and it has been approved you can follow the shipping instructions on your return page. 

Our return authorization tool is very user-friendly. Should you however still run into any issues, please contact our support team.


Condition of the Product:
Please note that we can only accept returns if the product is complete and unworn (trying it on is allowed), including the original tags and original product packaging. The product packaging must not be damaged or used as a shipping box. Always send the product packaging in a separate shipping bag or box. If these conditions are not met, we reserve the right to refuse the returned product and send it back to the sender.

For hygiene and safety reasons, it is not possible to return a face mask.


Return Period:
Our return period is thirty (30) days, starting from the day the package is delivered. This means that if you wish to return a product, it must be sent to us within this timeframe. The product does not need to physically arrive at our facility within the 30 days, but it must be on its way. If special circumstances prevent you from meeting this deadline, please contact our support team to see if we can make an exception.


Postage costs
You will have to cover the return postage costs yourself. However, if the reason for your return is that you've received a faulty or incorrect item, please contact our support team first. In these cases, please include a photo of the issue so we can look into this more extensively.


Refunds:
You will always receive your refund through the same payment method used for your original order. Please note that the refund may come from Shopify Payments, as they are our payment provider. In the unlikely event that you haven’t received your refund two weeks after receiving the credit note, please contact our support team so we can look into the matter.

Depending on how busy it is, processing a return may take up to 10 business days.


Can I Return My Product for an Exchange?
No, unfortunately, we cannot process returns as exchanges for a different size or design. To serve our customers faster and more efficiently, we can only process returns as refunds.


Can I Return Just Part of My Suit?
No, it is not possible to return only part of a suit. As with all our returns, we can only accept products if they are returned in full, just as you originally received them.


Can I Return My Product to a Store?
No, as OppoSuits does not have physical stores, it is not possible to return a suit to a store when purchased from our website.


Does OppoSuits Accept Products Purchased from Other Retailers?
We are unable to process returned products purchased from retailers other than OppoSuits. Always return products to the retailer where you originally purchased them.

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